The role will serve as the first point of contact for user issues (Level 1 support) and participate in system implementation or improvement initiatives, as well as post golive activities.
Receive issue reports or improvement requests from users
Monitor and follow up on ticket status with users, and identify whether the issue can be resolved at Level 1 or needs to be escalated to Level 2 (corporate team)
Gather requirements and analyze business processes to provide effective solutions aligned with the corporate team
The role will fully support Tenaris applications, including SAP SD, MM, PM, FI, and the Industrial system.